Fresh Direct Review

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Fresh Direct Review: Fresh Direct Pros & Cons

Fresh Direct (freshdirect.com) is a very popular grocery delivery service which competes against other grocery delivery services like Instacart, Vitacost, Shipt, Imperfect Foods and Peapod. Based on our in-depth Fresh Direct review, when compared to its competitors, Fresh Direct ranks as one of the top-performing brands in its category, with an overall ranking of #4 out of 78 total brands. Read the full Freshdirect.com review below for more details.

  • Mobile app: Does each store come with a mobile app? Does each store offer a mobile app?
  • Alcohol ordering: Can I order alcohol from each store? Am I able to buy spirits from each store?
  • Delivery minimums: Does I need to order a certain amount of food in order to use each store? Does each store have a delivery minimum?
  • Additional service fees: Does each store charge a service fee on top of the delivery fee? Will I need to pay a service fee when I order from each store?
  • Delivery speed: How fast is delivery from each store? How quickly can each store deliver my order?
  • Low delivery fees: How low are the delivery fees for each store? How good is each store for low delivery fees?
  • Nationwide coverage: How good is each store's coverage across the country? Can people from most major cities order from each store?
  • Android compatibility: Can I use each store's app on an Android device? Is each store's app compatible with Android devices?
  • IOS compatibility: Can I use each store's app on a device running iOS? Is each store's app compatible with iOS devices?
  • Desktop use: Can I use each store on my computer? Am I able to use the app on my computer?
  • Warranty: How long does each store's warranty last? Does each store have a longer warranty?
  • Products made in USA: Are each store products made in the USA? Does each store manufacture their products in the United States?
  • Doorstep delivery: Does each store offer doorstep delivery? Will each store deliver straight to your door?
  • Order changes/cancellations: Can I cancel or change my each store order for free at any time? Am I able to adjust my each store order once I've placed it?
  • Customer service: How good is each store's customer service? How does each store's customer service rate against its competitors?
  • Price point: How expensive is each store? How much does each store cost vs. competitors?
  • Free shipping: Does each store offer free shipping? Does each store offer site-wide free shipping?
  • Free returns & exchanges: Does each store offer free returns? What's their exchange policy? Does each store offer free returns & exchanges?
  • International shipping: Does each store ship internationally? each store international shipping?
  • Curbside pickup: Does each store have curbside pickup? Does each store have in-store pickup?
  • Ship to store: Does each store does ship to store? Can I ship items to each store to pick up in-store?
  • PayPal: Does each store accept PayPal? each store PayPal support?
  • Debit & prepaid cards: each store debit card support? Does each store take debit cards?
  • Google Pay: Does each store accept Google Pay? Does each store accept Google Pay?
  • Apple Pay: Does each store accept Apple Pay? Does each store accept Apple Pay?
  • Amazon Pay: Does each store accept Amazon Pay? Does each store take Amazon Pay?
  • Bitcoin: Does each store accept Bitcoin? Does each store take Bitcoin for payment?
  • Shop Pay: Does each store accept Shop Pay? Does each store take Shop Pay?
  • Alipay: Does each store accept Alipay? Does each store take Alipay?
  • Official coupons page: Does each store have an official coupons page? Does each store maintain its own coupon page?
  • AARP discounts: Does each store offer discounts to AARP members? Does each store have an AARP discount policy?
  • Military discounts: Does each store offer a military discount? each store military discount?
  • Student discounts: Does each store have a student discount? Does each store have a student discount?
  • Price matching: Does each store price match? each store price matching?
  • Birthday discounts: each store birthday discount? Does each store give birthday discounts?
  • Senior discounts: each store senior discount? Does each store have a senior discount policy?
  • Teacher discounts: Does each store give discounts to teachers and educators? Does each store give discounts to teachers and educators?
  • Competitor coupons: Does each store accept competitors' coupons? Does each store take competitor coupons?
  • Front-line worker discounts: Does each store offer discounts to front-line workers? Does each store offer discounts to essential workers?
  • Coupon stacking: Does each store support coupon stacking? each store coupon stacking?
  • Sales events: Does each store ever have sales or promotional events? How often does each store have sales events?
  • Black Friday Ads Page: Does each store have a Black Friday Ads page? Does each store have a Black Friday Ads page?
  • Cyber Monday sales: Does each store have a Cyber Monday ad this year? Does each store have a Cyber Monday ad this year?
  • Gift cards: Does each store offer gift cards? Does each store accept gift cards or e-gift cards?
  • Money-back guarantee: Does each store have a money-back guarantee? Can I get my money back if I'm not satisfied with my each store purchase?
  • Loyalty programs: each store loyalty or rewards program? Does each store offer a loyalty or rewards program?
  • White-glove delivery: Does each store offer white-glove delivery and assembly? Does each store offer in-home delivery services?
  • Live chat: Does each store offer live chat support? each store's live chat support?
  • Contact information: How does I contact each store? How to contact each store?
  • Social media pages: each store social media pages? List of each store's social media pages?
  • Affirm financing: Does each store accept Affirm financing? each store Affirm financing support?
  • Afterpay financing: Does each store accept Afterpay financing? Does each store take Afterpay financing?
  • Sezzle financing: Does each store accept Sezzle financing? Does each store support Sezzle financing?
  • Klarna financing: Does each store accept Klarna financing? Does each store take Klarna for financing?
  • QuadPay financing: Does each store accept QuadPay financing? Does each store take QuadPay?
  • Bread financing: Does each store accept Bread financing? Does each store offer Bread as a financing option?
  • Splitit financing: Does each store accept Splitit financing? each store Splitit financing support?
  • Layaway programs: Does each store offer layaway programs? What is each store's layaway policy?
  • GreenSky: Does each store accept GreenSky financing? each store GreenSky financing support?
  • Snap Finance: Does each store accept Snap Finance? each store Snap Finance support?
  • Website security & privacy: Is each store a secure website? Does they respect users' privacy? Does each store have a valid privacy policy? Is their website secure?
  • Influencer marketing: Does each store have an influencer marketing program? Does each store use influencer marketing?
  • Affiliate marketing: each store affiliate program? Does each store offer an affiliate program?
  • Environmentally conscious: Is each store an environmentally conscious brand? each store eco-friendly?
  • Diversity commitment: Is each store committed to racial equity? Has each store taken concrete steps towards fighting racial injustice?
  • Nurse discounts: each store nurse discounts? Does each store have any discounts for nurses?
  • Government worker discounts: each store government worker discount? Does each store offer any discounts for government workers?
  • Ethical practices: Is each store considered an ethical brand? Does each store use ethical practices?

Fresh Direct's strengths are:

  • Good delivery times details
  • Good product guarantee details
  • Supports compatible mobile app details
  • Offerss alcohol ordering details
  • Offers delivery minimums details
  • View 14 more strengths

Knoji has 51 Fresh Direct reviews and ratings as of November 29, 2020. Knoji editors and the Knoji shopper community have reviewed Fresh Direct and compared it against 0 top brands, reviewing Fresh Direct based on product and store features such as compatible mobile app, alcohol ordering and delivery minimums. Knoji reviews and ranks Freshdirect.com and other grocery delivery services based on how many features each offers and based on a 5-star rating scale. Based on these factors and 51 Fresh Direct reviews, Fresh Direct earns an overall score of 4.6 out of 5.0 points. Fresh Direct offers 3 total features such as mobile app, alcohol ordering and delivery minimums. Fresh Direct's's review score is also boosted by the fact that it is a popular brand with good recognition among consumers.

Fresh Direct currently has 10 active discount codes. You can view all Fresh Direct's coupon codes here

View details & use
FDNOV5
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FD2020B
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WELCOME2020
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FDSEP1
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GET10
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NEW10

Fresh Direct FAQ

Pricing & Discount Policies

Does Fresh Direct maintain its own coupon page?

Does Fresh Direct have an AARP discount policy?

Fresh Direct military discount?

Fresh Direct student discount?

Fresh Direct price matching?

Does Fresh Direct give birthday discounts?

Fresh Direct senior discount?

Does Fresh Direct give discounts to teachers and educators?

Does Fresh Direct accept competitors' coupons?

Does Fresh Direct support coupon stacking?

How often does Fresh Direct have sales events?

Does Fresh Direct have a Black Friday Ads page?

Does Fresh Direct have a Cyber Monday ad this year?

Shipping & Returns Policies

Does Fresh Direct offer free shipping?

Does Fresh Direct offer free returns? What's their exchange policy?

Fresh Direct international shipping?

Does Fresh Direct have curbside pickup?

Payment Options

Fresh Direct PayPal support?

Fresh Direct debit card support?

Does Fresh Direct accept Google Pay?

Does Fresh Direct accept Apple Pay?

Can I use Amazon Pay at Fresh Direct?

Does Fresh Direct accept Shop Pay?

Does Fresh Direct accept Alipay?

Financing Options

Fresh Direct Affirm financing support?

Does Fresh Direct take Afterpay financing?

Does Fresh Direct accept Sezzle financing?

Does Fresh Direct take Klarna for financing?

Does Fresh Direct take QuadPay?

Does Fresh Direct offer Bread as a financing option?

Fresh Direct Splitit financing support?

Fresh Direct GreenSky financing support?

Does Fresh Direct accept Snap Finance?

Customer Service Features

Does Fresh Direct accept gift cards or e-gift cards?

Can I get my money back if I'm not satisfied with my Fresh Direct purchase?

Does Fresh Direct offer a loyalty or rewards program?

Does Fresh Direct offer live chat support?

How do I contact Fresh Direct?

Fresh Direct social media pages?

Website Features

Does Fresh Direct have a valid privacy policy? Is their website secure?

Product & Service Features

Does Fresh Direct come with a mobile app?

Am I able to buy spirits from Fresh Direct?

Does Fresh Direct have a delivery minimum?

Does Fresh Direct charge a service fee on top of the delivery fee?

How fast is delivery from Fresh Direct?

How low are the delivery fees for Fresh Direct?

Can people from most major cities order from Fresh Direct?

Is Fresh Direct's app compatible with Android devices?

Can I use Fresh Direct's app on a device running iOS?

Am I able to use the app on my computer?

Does Fresh Direct offer doorstep delivery?

Am I able to adjust my Fresh Direct order once I've placed it?

How good is Fresh Direct's customer service?

How much does Fresh Direct cost?

Marketing Programs

Does Fresh Direct offer an affiliate program?

Other Features

Does Fresh Direct use ethical practices?

freshdirect.com
Rated 4.6 - 51 reviews
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About Fresh Direct

Fresh Direct is a large company operating the e-commerce site freshdirect.com. Fresh Direct sells its products and services in the grocery delivery services industry. Fresh Direct is a less active brand when it comes to discounting and offering coupons. Fresh Direct has good ratings among shoppers on Knoji, with 51 ratings and an average rating of 3.2 stars. Fresh Direct scores very well compared to other brands in the grocery delivery services industry, providing 19 e-commerce features to better serve its customers.

Fresh Direct's Review Scorecard

Shipping & Returns Policies
Free Shipping:
No
Our review: It appears that Fresh Direct may not offer free shipping currently. Freshdirect.com free shipping policies review
Free Returns & Exchanges:
No
Our review: It appears that Fresh Direct may not offer free returns & exchanges currently. Freshdirect.com free return policies review
International Shipping:
No
Our review: It appears that Fresh Direct may not offer international shipping currently. Fresh Direct international shipping review
Curbside Pickup:
No
Our review: It appears that Fresh Direct may not offer curbside pickup currently. Fresh Direct in-store pickup review
Payment Options
PayPal:
Yes
Our review: Fresh Direct accepts PayPal for qualifying orders and customers, according to their PayPal policies. See policies and program details on their PayPal support page. Freshdirect.com PayPal review
Debit & Prepaid Cards:
Yes
Our review: Fresh Direct accepts debit & prepaid cards for qualifying orders and customers, according to their debit & prepaid cards policies. See policies and program details on their debit & prepaid card support page. Fresh Direct debit & prepaid card support review
Google Pay:
No
Our review: It appears that Fresh Direct may not accept Google Pay currently. Freshdirect.com Google Pay review
Apple Pay:
No
Our review: It appears that Fresh Direct may not accept Apple Pay currently. Fresh Direct Apple Pay support review
Amazon Pay:
No
Our review: It appears that Fresh Direct may not accept Amazon Pay currently. Fresh Direct Amazon Pay support review
Shop Pay:
Our review: Our team is still researching Fresh Direct's Shop Pay support. Check back soon for update. Freshdirect.com Shop Pay review
Alipay:
Our review: Our team is still researching Fresh Direct's Alipay support. Check back soon for update. Freshdirect.com Alipay review
Pricing & Discount Policies
Official Coupons Page:
No
Our review: It appears that Fresh Direct may not offer official coupons page currently. Fresh Direct official coupons page review
AARP Discounts:
No
Our review: It appears that Fresh Direct may not offer AARP discounts currently. Fresh Direct AARP discounts review
Military Discounts:
No
Our review: It appears that Fresh Direct may not offer military discounts currently. Fresh Direct military discounts review
Student Discounts:
No
Our review: It appears that Fresh Direct may not offer student discounts currently. Freshdirect.com student discount policies review
Price Matching:
No
Our review: It appears that Fresh Direct may not offer price matching currently. Freshdirect.com price matching review
Birthday Discounts:
No
Our review: It appears that Fresh Direct may not offer birthday discounts currently. Fresh Direct birthday discount policies review
Senior Discounts:
No
Our review: It appears that Fresh Direct may not offer senior discounts currently. Fresh Direct senior discounts review
Teacher Discounts:
No
Our review: It appears that Fresh Direct may not offer teacher discounts currently. Fresh Direct teacher discount policies review
Competitor Coupons:
No
Our review: It appears that Fresh Direct may not accept competitor coupons currently. Fresh Direct competitor coupons review
Coupon Stacking:
No
Our review: It appears that Fresh Direct may not allow coupon stacking currently. Fresh Direct coupon stacking policies review
Sales Events:
Yes
Our review: Fresh Direct runs a clearance and promotions page on their website. Check the official Fresh Direct sales page for the latest discounted prices and sales directly from Fresh Direct Fresh Direct sales and promotions review
Black Friday Ads Page:
No
Our review: It appears that Fresh Direct may not offer Black Friday Ads Page currently. Freshdirect.com Black Friday Ads Page review
Cyber Monday Sales:
No
Our review: It appears that Fresh Direct may not offer Cyber Monday sales currently. Fresh Direct Cyber Monday sales review
Customer Service Features
Gift Cards:
Yes
Our review: Fresh Direct offers gift cards and discounted gift cards during special promotional events. Find gift cards for Fresh Direct. with their gift card program. See policies and program details on their gift cards page. Fresh Direct gift cards review
Money-back Guarantee:
No
Our review: It appears that Fresh Direct may not offer money-back guarantee currently. Fresh Direct money-back guarantee policy review
Loyalty Programs:
No
Our review: It appears that Fresh Direct may not offer loyalty programs currently. Fresh Direct loyalty programs review
Live Chat:
Our review: Our team is still researching Fresh Direct's live chat support. Check back soon for update. Freshdirect.com live chat review
Contact Information:
Yes
Our review: Fresh Direct offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Fresh Direct contact information availability review
Social Media Pages:
Yes
Our review: Fresh Direct offers social media pages for qualifying orders and customers, according to their social media pages policies. See policies and program details on their social media presence page. Fresh Direct social media pages review
Financing Options
Affirm Financing:
No
Our review: It appears that Fresh Direct may not accept Affirm financing currently. Fresh Direct Affirm financing review
Afterpay Financing:
No
Our review: It appears that Fresh Direct may not accept Afterpay financing currently. Freshdirect.com Afterpay financing review
Sezzle Financing:
No
Our review: It appears that Fresh Direct may not accept Sezzle financing currently. Freshdirect.com Sezzle financing review
Klarna Financing:
No
Our review: It appears that Fresh Direct may not accept Klarna financing currently. Fresh Direct Klarna financing support review
QuadPay Financing:
No
Our review: It appears that Fresh Direct may not accept QuadPay financing currently. Fresh Direct QuadPay financing support review
Bread Financing:
No
Our review: It appears that Fresh Direct may not accept Bread financing currently. Fresh Direct Bread financing support review
Splitit Financing:
No
Our review: It appears that Fresh Direct may not accept Splitit financing currently. Fresh Direct Splitit financing review
GreenSky:
Our review: Our team is still researching Fresh Direct's GreenSky financing support. Check back soon for update. Freshdirect.com GreenSky review
Snap Finance:
Our review: Our team is still researching Fresh Direct's Snap Finance support. Check back soon for update. Freshdirect.com Snap Finance review
Website Features
Website Security & Privacy:
Yes
Our review: Fresh Direct offers website security & privacy for qualifying orders and customers, according to their website security & privacy policies. See policies and program details on their website security & privacy policies page. Fresh Direct website security & privacy review
Marketing Programs
Affiliate Marketing:
Yes
Our review: Fresh Direct does affiliate marketing for qualifying orders and customers, according to their affiliate marketing policies. See policies and program details on their affiliate marketing programs page. Freshdirect.com affiliate marketing review
View all features

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