Does Fresh Direct offer free returns? What's their exchange policy?

What's Fresh Direct returns and exchanges policy? Can you return in-store? How many days do you have to return items to Fresh Direct for a full refund? Do I need a receipt to return my item to Fresh Direct? Do items need to be in new condition?
Returns & exchanges policies rating: 3.0 - 1 ratings

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It looks like Fresh Direct may not offer free returns & exchanges. See 6,596 brands that do offer free returns & exchanges.
Knoji Staff
138
Posted Jul 11, 2017

We researched this, and it does not look like Fresh Direct offers free returns currently. You will find the most current information on Fresh Direct's returns and exchanges policy on this page.

Please check out their homepage for more information on returning items.

Learn more at freshdirect.com.

Shopping tip: (December 18, 2018): Use promo code FDFRESH40 to save 40% off at freshdirect.com — redeem it here. You can also view more Fresh Direct promo codes.

Update: we've found 4 more online grocery stores that currently offer free returns & exchanges and 227 food & drink stores that are offering free returns & exchanges . You can also view all 6,596 stores that offer free returns & exchanges across all categories.

This user rated Fresh Direct's returns & exchanges policies: 3.0
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Rated 4.0 - 26 reviews

About Fresh Direct

Fresh Direct is a major online grocery stores company operating the e-commerce site freshdirect.com. Fresh Direct sells its products and services in the online grocery stores vertical, offering discounts and promo codes to its customers infrequently. Fresh Direct is very well-regarded among shoppers on Knoji, with 26 ratings and an average rating of 4.0 stars. Fresh Direct scores well compared to other brands in the online grocery stores industry, providing 9 e-commerce features to better serve its customers.

Fresh Direct's Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Maybe
It appears that Fresh Direct may not offer free returns & exchanges currently. Read full answer >>
Free Shipping:
Maybe
It appears that Fresh Direct may not offer free shipping currently. Read full answer >>
International Shipping:
No
It appears that Fresh Direct may not offer international shipping currently. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Yes
Fresh Direct accepts debit & prepaid cards for qualifying orders and customers, according to their debit & prepaid cards policies. See policies and program details on their debit & prepaid card support page. Read full answer >>
Apple Pay:
Maybe
It appears that Fresh Direct may not accept Apple Pay currently. Read full answer >>
Google Pay:
Maybe
It appears that Fresh Direct may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
Yes
Fresh Direct supports a promo code box on their website. Check the Fresh Direct promo codes page for the latest coupon codes from Fresh Direct. Read full answer >>
Black Friday Ad:
Maybe
It appears that Fresh Direct may not offer Black Friday ad currently. Read full answer >>
Cyber Monday Ad:
Maybe
It appears that Fresh Direct may not offer Cyber Monday ad currently. Read full answer >>
Military Discounts:
Maybe
It appears that Fresh Direct may not offer military discounts currently. Read full answer >>
Senior Discounts:
Maybe
It appears that Fresh Direct may not offer senior discounts currently. Read full answer >>
Customer Service Features
Contact Information:
Yes
Fresh Direct offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Read full answer >>
Gift Cards:
Yes
Fresh Direct offers gift cards and discounted gift cards during special promotional events. Find gift cards for Fresh Direct. with their gift card program. See policies and program details on their gift cards page. Read full answer >>
Customer Reviews:
Maybe
It appears that Fresh Direct may not offer customer reviews currently. Read full answer >>
Social Media Pages:
Maybe
It appears that Fresh Direct may not offer social media pages currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that Fresh Direct may not accept Affirm financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that Fresh Direct may not accept Afterpay financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that Fresh Direct may not accept Klarna financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that Fresh Direct may not accept Bread financing currently. Read full answer >>
Website Features
Mobile Apps:
Maybe
It appears that Fresh Direct may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Yes
Fresh Direct offers affiliate programs for qualifying orders and customers, according to their affiliate programs policies. See policies and program details on their affiliate programs page. Read full answer >>
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